CFTC registers increase in complaints.
Helema: the highest number of complaints originated from the retail trading sector.
The Competition and Fair Trading Commission-CFTC has registered an increase in the number of complaints from 390 complaints in 2022/23 to 449 in 2023/24.
According to CFTC Public relations officer Innocent Helema, the highest number of complaints originated from the retail trading sector.
He has since attributed to increase to the confidence and trust that consumers, traders and the general public have in the Commission.
“We believe the number of complaints has been rising due to the confidence and trust that consumers and of course traders and the general public have in the commission.
The most common violation is unquestionable or unreasonable conduct, which last year amounted 237 cases, which is about 52% of the total cases that we received.
Examples of such conduct included excessive pricing and of course unfair contract terms and of course the highest number of complaints originated from the retail trading sector” lamented Helema.
Helema further discloses that there has been an improvement in the number of resolved cases from 310 in the 2022/23 to 364 cases in the year ended March 2024.
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